UsabilityDoes your audience require 1-click access or a directed experience where they are lead down a path of your choosing? Either way, there is an art to creating an easy-to-use interface. Poor usability can mean lost leads and lost revenues.
Great usability goes beyond getting the navigation correct. It gets into the soul of an effective Web application. The easier something is to use, the more time and effort went into designing it that way. Does your audience deserve anything less?